We exist to make lives better

That's our core philosophy.

Whether you are our customer, insured or claimant, when a loss occurs, people need help.

We believe that each of us have the power to make people’s lives better or worse.  We choose them make them better.


Matrix provides General Liability, Auto Liability and Workers Comp Third Party Administration, Subrogation, Medicare Compliance and regional Loss Adjusting services to our clients throughout the continental U.S., in Asia and Canada. We provide these services to self-insureds, captives, Risk Pools, TPAs, MGAs and insurance carriers. Our outstanding reputation is the result of our Core Philosophy, listening to the needs of our clients and crafting services around them, our agility and the strength of our team-members - who average 20 years in claims and risk management. The Matrix Executive Team has over 200 years of combined experience in the claims and risk management industry. This is the strong foundation that Partners has been built on, creating true value for our clients based on our professional and technical results.


Why Matrix?  5 Key Differentiators


  1. Matrix is nimble and flexible and addresses all business with a continual sense of urgency, ethics and customer service. Through the creativity of our teams, we provide our clients with customized claim administration programs that simply cannot be matched by the “big box” claim administrators. We quickly respond to our clients’ changing needs and work together to continually ensure we meet 100% of their needs and requirements. 

  2. Matrix will spend unlimited time learning our clients’ businesses, business objectives, products, services and claim philosophies.

  3. Matrix designs, successfully implements and monitors very high-touch claim services for clients with sensitive public profiles.

  4. We thrive in an environment of collaboration and teamwork. The fact that we have never lost a client (except by merger/acquisition) attests to the deep satisfaction and partnership we bring to our clients.

  5. Protocol for investigating and adjusting liability claims is uniform. The differentiation between Claim Administrators is their core business philosophy. Matrix's core business philosophy is we exist to make people’s lives better. While remaining first and foremost loyal to our clients, we view each party to a claim as our customer: clients, insurers, insureds, claimants, opposing parties.

I have always found the Partner’s Team to be consummate professionals with superior claims handling skills, unmatched customer service at cost-effective rates all while taking a proactive and innovative approach. 


David S. McCallum, AIC, CRIS

Vice President
Wells Fargo Insurance Services USA, Inc.

To read the full story of how we make lives better click on the link below.